Tips on how to become a front office manager / receptionist in a hotel

Introduction

Front office manager should be well trained and must know every task to satisfy his customer's need as per the standards set by the hotel management authorities. The job of front office manager is really important as he gives the first impression of the hospitality to hotel's consumers. One can choose front office manager as a career option after high school or graduate education as per qualification standards prescribed by the hotel human resource management.

If you are very responsible and trust worthy by nature then believe it by becoming a good and successful front office manager you can shine your career at its best. These days hotel management is considered to be one of the hottest career option with great career options like becoming a hotel manager, front desk staff, front office manager, kitchen chef etc. Hotel management sector do have higher possibilities to go foreign, self employment, good salary package and best working environment. Some of the important departments in hotel management sector are front office / receptionist, food and beverage, housekeeping / book keeping, counter service, marketing etc out of these front office management is one of the important department which requires great amount of presentation and customer satisfaction. 

Job responsibilities of front office manager

Front office staff directly makes contact with the customer and esteemed client of the hotel and it also contains roles from other department like marketing, sales or service. The main job duties of front office manager is to welcome the guests of the hotel, greet them, do room reservation for guests and he also looks after check-in and check out facilities with safety and security of the luggage of guests. He also looks after the counter and keeps the account of every single penny. 

Courses and eligibility

If you are really interested to join this field of customer care and satisfaction then you can pursue any formal training or certificate course associated to it after high school, intermediate (12th grade) under hotel management courses. Graduation, post graduation and even diploma courses are available in hotel management sector. Some courses related to front office manager are diploma in bakery or hotel reception and book keeping, diploma of one year in restaurant and counter services, diploma in hotel management, Bsc in hotel management, Msc in hospitality and administration, PG diploma in office and tourism management, accommodation operation etc are in trend. You can take admission in any one of these courses mentioned above but the minimum qualification is 12th pass from recognized education board or graduate from any recognized university for PG courses. English subject in higher secondary 12th grade is compulsory criteria for taking admission in the courses related to hotel management.

Lots of possibilities

People who are doing courses oriented to hotel management field are having lots of possibilities in making a successful and shining career. From resort to five star hotels, in tourism department of any state of India to aviation sector there is abundant amount of chances to get a desired job of front office manager. Other sectors where front office managers are frequently required are in fast food chain, railways, banks, big institutes like colleges, airlines, hospital, shopping malls, multiplex, health club etc. Even in foreign countries diploma or graduate degree holders in hotel management are always required in abundant. The job of front office manager is basically of facility management and customer service and every front office manager is needed to be punctual, alert, polite and having a good personality. Both males and females can do this job of front desk management easily by following set of rules framed by the management of the company.